Legal information

01Website owner

In compliance with Peruvian e-commerce and consumer protection rules, we inform you that this website is owned by:

Brand

Macsen · Branding and digital marketing agency

Address

Jr. Preciados 664, Santiago de Surco, Lima 15038, Peru

Email

hola@macsen.pe

Phone

+51 990 716 716

Website

macsen.pe

Activity: branding, logo design, websites, social media and digital advertising services.

02Purpose and terms of use

This website presents Macsen's services and lets you contact us, request a quote and read our blog. Browsing it is free and means you accept this notice. Please use it lawfully, without harming how it works or the rights of others.

03Intellectual property

The texts, designs, images, videos, code and other elements of the site belong to Macsen or are used with the necessary permission, and are protected by Peruvian copyright and industrial property law. They may not be copied, distributed or modified without our written permission.

The portfolio projects belong to the brands and clients shown in them and appear only to showcase our work. Third-party trademarks and logos remain the property of their owners.

04Quotes and proposals

The prices, packages and timeframes shown on the site, and the quotes or proposals produced by the online quote tool, are indicative. A service is formalised once we agree it with you over WhatsApp or email and confirm scope, price and timing.

05Liability and links

We aim to keep the information accurate and up to date, but cannot guarantee it at all times. We are not liable for service interruptions, technical failures or the content of other websites we link to: those belong to whoever runs them.

06Governing law

This notice is governed by the laws of the Republic of Peru. For any dispute, and if you are not a consumer, the parties submit to the courts of Lima. If you are a consumer, the jurisdiction rules that the law grants in your favour will apply.

For personal data and cookies, see the Privacy policy and Cookie policy tabs.

01Who is responsible

The controller of your personal data is Macsen, at Jr. Preciados 664, Santiago de Surco, Lima 15038, Peru. You can write to us at hola@macsen.pe. We process your data in line with Peru's Personal Data Protection Law (Law No. 29733) and its regulations.

02Data we collect

• What you give us: name, email, phone, company and your message or the service you are interested in, when you use the contact form, the quote tool, the checklist download, or write to us by WhatsApp or email.
• Browsing data: pages visited, device, browser and where the visit came from, through cookies and analytics tools. Only if you accept them (see the cookie policy).

03What we use it for

• Answering your enquiries and preparing quotes or proposals. Basis: your consent and the pre-contract relationship you start by requesting them.
• Sending you the branding checklist and, if you agree, news and content from Macsen. You can unsubscribe at any time.
• Delivering and invoicing the services you hire.
• Measuring and improving the website and our ads, only with your consent.

We do not make automated decisions that affect you and we do not sell your data.

04Who we share it with

Only with providers who help us operate and who process data on our behalf:

• Hostinger: website and email hosting.
• Google: Analytics, Google Ads and reCAPTCHA (protects the forms against spam).
• Microsoft Clarity: heatmaps and anonymous usage recordings.
• Meta: ad measurement on Facebook and Instagram, and WhatsApp.

Some of these providers may process data outside Peru. When that happens we require reasonable safeguards. We may also disclose data to authorities when the law requires it.

05How long we keep it

For as long as needed for the purpose we asked for it and, afterwards, for the periods required by tax and commercial rules. If you withdraw your consent or ask us to delete your data, we do so unless the law requires us to keep it.

06Your rights

You can exercise your rights of information, access, rectification, cancellation and objection, and withdraw your consent at any time. Write to hola@macsen.pe saying which right you want to exercise and attaching a copy of your ID. We reply within the legal deadlines.

If you believe we have not handled your request properly, you can file a complaint with Peru's National Authority for Personal Data Protection, part of the Ministry of Justice and Human Rights.

07Security and minors

We apply reasonable measures to protect your data: encrypted connection (HTTPS), restricted access, protection against unauthorised access and backups. This website is not aimed at minors and we do not knowingly collect their data.

08Changes to this policy

We may update this policy. The current version is the one published here, with its last-updated date.

01What cookies are

They are small files your browser stores when you visit a website. They remember your preferences, measure how the site is used and show more relevant advertising. We use first-party and third-party cookies. Necessary cookies always run; analytics and marketing cookies only if you accept them.

02Cookies we use

Necessary Always on

Analytics With your consent

Marketing With your consent

Durations are approximate and set by the providers themselves.

03Change your choice

You can change or withdraw your consent at any time, from here or from "Cookie preferences" in the footer of any page. You can also delete or block cookies in your browser settings, although some features of the site may stop working.

Open cookie preferences

04Third parties

Google, Microsoft and Meta process the data from their cookies under their own privacy policies and may do so outside Peru. More about how we use personal data in the privacy policy.